Return and Refund

Returns at a Glance

We want you to love what you buy — and we stand behind our products. Here’s the short version:

  • Easy returns within 30 days of delivery for unused, unopened items in original packaging.

  • Non-returnable: Gift cards, downloadable items, and limited-run charity products unless defective or damaged.

  • Defective or wrong item? We’ll replace it or give you a full refund.

  • You cover return shipping unless the return is due to our error.

  • Contact us first before sending anything back so we can help you quickly.

Full details are below.

Return & Refund Policy

Effective Date: 04/10/2025
Last Updated: 08/11/2025

1. Overview

At Ninety Ten Market, Inc., your satisfaction matters. Because many of our items are limited-edition and tied to charitable donations, we aim to balance flexibility with protecting the integrity of our giving programs.

2. Eligibility for Returns

To be eligible for a return:

  • Your item must be unused, unopened, and in the same condition you received it.

  • The item must be in its original packaging.

  • The return request must be made within 30 calendar days of delivery.

3. Non-Returnable Items

We cannot accept returns for:

  • Gift cards

  • Downloadable products (digital files)

  • Limited-run, time-sensitive charity merchandise unless defective or damaged

  • Items marked as final sale

4. Refunds

Once your return is received and inspected, we will notify you by email. If approved:

  • Refunds will be issued to your original payment method.

  • Processing times may vary depending on your bank or card issuer.

5. Exchanges

We replace defective or damaged items at no extra cost. If you need to exchange for the same product, email us before sending the item back.

6. Shipping Costs

  • If the return is due to our error (wrong item, defect, damage), we cover return shipping.

  • If returning for other reasons (e.g., changed your mind), you are responsible for return shipping costs.

7. How to Start a Return

To start your return:

  1. Email us at ninetyten@ninetytenmarket.com with your order number and reason for return.

  2. We’ll provide instructions and a return address.

  3. Ship the item using a trackable shipping method.

8. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery with photos so we can make it right.

9. Contact Us

For all return or refund questions, reach us at:

Ninety Ten Market, Inc.
Email: ninetyten@ninetytenmarket.com